Frequently Ask Question

Yes. Every Taasha Craft piece is handcrafted by skilled artisans using silk thread, cotton thread, and other sustainable materials. Because each piece is made by hand, slight variations in colour, pattern, and finish are natural — that’s what makes your piece unique.

Use the Size Guide available on every product page. Measure an existing bangle that fits you well, or measure around the widest part of your hand with fingers together. Common sizes range from 2.2 to 2.12. If you’re between sizes, we recommend the larger size. Choosing the correct size is important, as sizing exchanges are available only on fixed bangle sets.

Yes! Use our Customise Set option to choose your own colours, widths, and sizes. Please note customised orders cannot be cancelled, returned, or exchanged, and may take longer to craft than standard products.

Our photos are true to the product, but slight colour variation can occur due to photographic lighting and your screen settings. Handcrafted detailing may also vary slightly piece to piece.

Yes! We craft bulk orders for weddings, mehendi favours, corporate gifting, and events. Write to us at info@taashacraft.com or WhatsApp +91 87588 81215 with your requirement, quantity, and event date — bulk orders need additional crafting time, so please reach out well in advance.

Yes — use code TAASHA5 for 5% off on orders above ₹999, TAASHA10 for 10% off above ₹1,499, and TAASHA15 for 15% off above ₹1,999. Follow us on Instagram for festive sales and new collection launches.

Orders are dispatched within 1–5 working days. After dispatch, delivery takes 2–7 working days within India and 5–15 working days internationally. You’ll receive tracking details by email once dispatched.

Within India: flat ₹100 on orders below ₹5,000, and free shipping on orders of ₹5,000 and above. Express shipping is available at additional cost. International shipping is calculated per order based on destination and package size.

Yes, we ship worldwide via FedEx, DTDC, or India Post depending on your location. Shipping charges are calculated automatically at checkout for supported countries. If your country isn’t listed at checkout, email orders@taashacraft.com or message us on WhatsApp at +91 87588 81215 with the products you want and your address — we’ll arrange shipping and share a payment link. Customs duties or VAT in your country are borne entirely by the customer.

Tracking details are sent to your registered email as soon as your order is dispatched. If you haven’t received tracking within 5 working days of ordering, write to orders@taashacraft.com with your Order ID.

Email us your Order ID at orders@taashacraft.com and we will escalate directly with the shipping partner on your behalf and keep you updated.

Yes — email orders@taashacraft.com within 2 hours of placing your order with your Order ID and the new address.

We’ll exchange it. Record an opening video of the sealed package (compulsory for all claims), then email orders@taashacraft.com within 48 hours of delivery with your Order ID, the video, and photos. If a replacement isn’t available, we’ll issue a refund.

Fixed bangle sets can be exchanged for sizing issues — raise your request within 48 hours of delivery, then self-ship the product back to us at the earliest (we don’t have a pickup service). The product must be unused with original packaging and tags. Once received, your replacement ships within 2–5 working days. Customised sets, sale items, earrings, and necklaces are not eligible for sizing exchanges, so please check the size chart before ordering.

Handcrafted products are delicate, and the opening video helps us verify the condition in which your order arrived. It protects both you and us, and helps us resolve claims quickly and fairly.

Yes, but only before dispatch — email orders@taashacraft.com with your Order ID and the full amount will be refunded within 7–10 working days. Once dispatched, an order cannot be cancelled. Customised orders cannot be cancelled at any stage.

We do not have a pickup service, so the product needs to be self-shipped back to our Valsad address (mentioned in our Return & Exchange Policy). Return shipping costs are borne by the customer. Once we receive the product, your replacement is dispatched within 2–5 working days. Exchange is possible once per order.

UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, Paypal and wallets — all processed securely through Razorpay and ICICI Bank. We never store your card or banking details.

Currently, we accept prepaid orders only. Since every piece is handcrafted after your order is confirmed, prepaid orders help us dedicate artisan time to each piece. All online payment methods are fully secure.

Yes. Our website uses SSL encryption and payments are handled by PCI-DSS compliant gateways. Remember: Taasha Craft will never call or message you asking for OTPs, passwords, or card details.

Keep away from water, perfumes, and liquids. Store in a ziplock cover or plastic box after use, and store embellished pieces separately to prevent the work from rubbing against other jewellery. With proper care, your Taasha Craft piece will stay beautiful for years.

Yes! Taasha Craft appeared on Shark Tank India — you can watch our journey on our About Us page. Our craft still comes from the same artisan hands in Valsad, Gujarat.