Return & Exchange Policy

Policy at a Glance

• Damaged or wrong product received

  Exchange (or refund if replacement is unavailable)

• Sizing issue — fixed bangle sets only

  Exchange for the correct size — product to be self-shipped back to us (no pickup service)

• Customised products

  No return, exchange, or cancellation

• Sale items

  Non-refundable; exchange only if damaged in transit

• Earrings, necklaces & other jewellery

  Exchange only if damaged during shipping

• International orders

  Not eligible for exchange

• Time limit to raise a request

  Within 48 hours of delivery

How to Raise an Exchange Request

1. 1 Record an unboxing video. An opening video of the sealed package is compulsory for every exchange claim. Claims without an opening video cannot be accepted.
2. 2 Email us within 48 hours of delivery at orders@taashacraft.com with your Order ID, the opening video, and photos of the issue.
3. 3 Wait for approval. You will receive our response within 48 hours of your request.
4. 4 Ship the product back to us at the earliest. We do not have a pickup service, so the product needs to be self-shipped to our address below. The product must be unused, with original packaging and tags intact. Items without original tags will not be accepted.
5. 5 Quality check & replacement. Once we receive and verify the product, your replacement will be dispatched within 2–5 working days.

Shipping Costs on Exchanges

• We do not have a pickup service — products for exchange must be self-shipped to our address by the customer.
• Return shipping costs are borne by the customer and are non-refundable. Original shipping charges are also non-refundable.
• Exchange is possible once per order.

Order Cancellation

• Orders can be cancelled only before dispatch. Email orders@taashacraft.com with your Order ID.
• If cancelled before dispatch, the full amount will be refunded to your original payment method within 7–10 working days.
• Once an order is dispatched, it cannot be cancelled under any circumstances, and no refund is applicable.
• Customised orders cannot be cancelled at any stage.

Refunds

• Refunds are issued only when an order is cancelled before dispatch, or when a product arrives damaged/defective and a replacement is not available.
• If the packaging appears tampered with at the time of delivery, please refuse the package and inform us at orders@taashacraft.com with your Order ID — a replacement will be issued at no additional cost.
• In the unlikely event you receive an empty parcel or a parcel with missing items, report it within 24 hours of delivery with your opening video. Claims for empty or incomplete parcels cannot be processed without an opening video.
• Approved refunds are processed to your original payment method within 7–10 working days.
• Refunds cover the product amount only; shipping charges are not refunded.