Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Taasha Craft LLP (“Taasha Craft”, “we”, “us”) collects, uses, and protects your personal information when you visit taashacraft.com, place an order, or communicate with us. By using our website, you agree to the practices described below.

1. Information We Collect

Information you provide to us:

• Name, email address, phone number, and delivery address when you place an order or create an account
• Order details, size preferences, and customisation requests
• Messages you send us via email, contact forms, WhatsApp, or social media
• Email address if you subscribe to our newsletter

Information collected automatically:

• Device and browser type, IP address, and pages visited, collected through cookies and analytics and advertising tools such as Google Analytics, Google Tag Manager, and the Meta Pixel
• Shopping behaviour such as products viewed and items added to cart, used to improve your experience

2. Payment Information

All payments are processed securely through our payment partners — Razorpay and ICICI Bank. We do not store your card numbers, UPI PINs, or banking credentials on our servers. Payment data is handled directly by these PCI-DSS compliant payment gateways under their own privacy policies.

3. How We Use Your Information

• To process, ship, and deliver your orders, and to communicate order updates
• To respond to your queries and handle exchange or support requests
• To send offers, new collection updates, and newsletters — only if you have opted in; you can unsubscribe anytime
• To improve our website, products, and customer experience
• To prevent fraud and comply with legal obligations

4. Sharing of Information

We never sell your personal information. We share it only with:

• Shipping partners (DTDC, FedEx, DHL and domestic couriers) — name, phone, and address, to deliver your order
• Payment gateways (Razorpay, ICICI Bank) — to process your payment
• Service providers (website hosting, analytics, email services) — bound to use data only for services provided to us
• Advertising partners (Meta Platforms — Facebook and Instagram) — through the Meta Pixel and Conversions API we share website activity (such as pages viewed, items added to cart, and purchases) and, in hashed (encrypted) form, contact details you provide at checkout (email, phone number, name, city, state, PIN code, and country). This helps us measure our ads and show relevant ads to people on Meta. Meta processes this information under its own privacy policy, and you can manage how ads are shown to you in your Facebook or Instagram ad settings.
• Legal authorities — only if required by law

5. Cookies

Our website uses cookies to keep your cart active, remember preferences, understand how visitors use the site, and measure the performance of our advertising. You can disable cookies in your browser settings, though some features such as the shopping cart may not work correctly without them.

6. Data Security & Retention

• Our website is secured with SSL encryption. We take reasonable technical and organisational measures to protect your data.
• We retain your information only as long as needed to fulfil orders, provide support, and meet legal and tax requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by writing to info@taashacraft.com. You can unsubscribe from marketing emails using the link in any email we send.

8. Important Notices

• Our website is not directed at children under 18. We do not knowingly collect data from minors.
• Taasha Craft contacts customers only for order-related conversations. We will never call, email, or message you asking for passwords, OTPs, card details, or other confidential information. Please report any such attempt to us immediately.
• Our website may contain links to external sites (such as Instagram or Pinterest). We are not responsible for their privacy practices.
• We may update this policy from time to time. The latest version will always be available on this page.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are provided below. Any privacy-related grievances will be acknowledged within 48 hours and resolved within 30 days.

Grievance Officer — Ms. Anjali Wadiwala
Taasha Craft LLP
1924 Gayatri Nagar, Kosamba, Valsad, Gujarat 396001
Email: info@taashacraft.com